The Fortune is in the Follow-Up Create expectations your competitors haven’t even thought of, then meet and exceed those expectations by utilizing one or more of the 28 annual opportunities outlined in this eight-page guide to customer follow-up. Start generating loyalty and referrals, beginning with the very first meeting you have with a potential client. This practical, step-by-step guide will help you get started immediately. (Additional information about the guide is provided below.) Only $27!

Make Sure Your Customers Remember You! Guide to Creating an Effective Customer Follow-Up System from Fast-Forward Business Coaching The Fast-Forward Guide to Creating an Effective Customer Follow-Up System describes a series of customer contact "events", beginning after you first talk with the client and continuing for one year after job completion. Each event in the system is described with an objective, the method of contact (ie, media), the message, and a promise. This system is meant to be an illustration of how to think about customer follow-up. You don’t need to implement all the steps to be effective. Nor are you confined to only these events. For example, what would be your follow-up steps if the prospect declines your proposal? If it’s a prospect you would really like to serve, staying in touch might give you a second chance at the job, in case something goes awry with the integrator they chose over you. Besides, just as your customers are prime targets for your competitors, why shouldn’t your competitors’ customers be prime targets of yours? Keep in touch with everybody you’ve met who fits your client profile. Order the Guide to Creating an Effective Customer Follow-Up System System today - it's only $27 - and we will e-mail it to you within 48 hours!